1. When you book our cleaning services, it consider your acceptance for our terms and conditions. These terms and conditions shall be governed by the relevant Australian law and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts. Greentouch Cleaning Services reserves the right to make any changes to any part of these terms and conditions without giving previous notice.
2. We reserves the right to change these terms and conditions from time to time and you should look through them as often as possible.
3. End of Lease, House Clean, Commercial Clean.
(A) The customer should be arrange hot water, electricity & car parking on the day of vacate/end of the lease cleaning. Also advice to greentouch about access to the property.
(B) Minimum time for any of above cleaning services attracted by 3 hours.
(C) Time for cleaning services is given to you is estimate time base on average time to clean similar size of property. It is very difficult to give you precise time to clean given job and degree of flexibility may be required. End of Lease or moving out may required double fold time then normal domestic cleaning time.
(D) Any of the above cleaning services doest not include professional carpet and upholstery cleaning, or professional outside windows cleaning. Fridges and Freezers must be thoroughly defrosted before cleaning can start. Kitchen cupboards must be emptied before cleaning can start.
(E) Ovens must be in a condition that will enable thoroughly cleaning with standard eco friendly professional chemical products. We always try to clean best from our side as per high standard. Although, if they have not been cleaned for some time we won’t be held liable for ingrained dirt that cannot be cleaned using standard professional cleaning materials.
(F) We always wish you must be present at any of the once off cleaning services to ensure that you are happy, point out areas you want specifically cleaned.
(G) Greentouch Cleaning Services reserve the right to alter or amend the prior quotation given by us due to any changes in original requirements informed to us. In such case minimum of 4 Hours per caning visit applies. We always try to give best and exact quote and try to done work accurately as possible but sometimes necessary to include an additional sum in the final amount for labor and materials which could be not be foreseen at the estimation stage. These items will always be discussed with you at the earliest opportunity.
(H) If keys are not available on work premises and our cleaners need to collect from third party’s address other than work premises then $10 charges may apply extra.
(I) You may cancel any our services booked by you, at least in prior 24 hours advance. You are agree to pay $ 65.00 as cancellation fee per visit if you cancel any of our services less than 24 hours prior to the scheduled time.
(J) You are agree to pay the Full price of any of services booked by you in the case of a lock-out caused by our cleaners being turned away, no one home to let them in or a problem with your keys. If keys are provided then must be open the lock without any special efforts or skills.
4. Cancellation by us
(A) Greentouch Cleaning Service reserve the right to cancel the contract between us if we have not enough staff to fulfill the booking you have ordered, we do not cover your area, or one or more of the services you ordered was listed at an incorrect price due to typographical error. And if we do cancel your order or contract we will notify you by email.
(B) Once you entering contract with Greentouch Cleaning Service, you agree that after the termination of the cleaning services you will not hire or use any domestic services provided by a present or past cleaner introduced to you by Greentouch Cleaning Service. If you do wish to hire or use domestic services provided by such cleaner then you must pay a referral fee of $ 500.
5. In case of any complaint, or not happy with the service provided we ask you to notify us within 2 days of completion of the cleaning work. We will not consider any complaints that are notified after period of 2 days. If you are not satisfied with the work a cleaner must be allowed to return and re-do the job at no extra charge but should be within 2 days of completion of cleaning work.
6. You can make our payment in form of Bank Transfer, Cash Paid to our cleaner on the day of clean. If payment is not given by you for our services then we can cancel the contract and/or suspend further bookings to you.
7. Greentouch Cleaning Services will collect any outstanding payments owed to us by debt collecting agency or country court to secure payment. You are also agree to pay any dept collecting agency fees, court fees, legal cost or interest that will occur due to the result of non payment of your outstanding bills.
8. If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these condition will not be affected.
9. Nothing is this Agreement is intended to, not shall it confer any rights on a third party.